Returns and Cancellations

Your satisfaction is our top goal. We understand that mistakes are made, and minds are changed. However because each order is unique and made to order, we're rarely able to resell anything that's returned or cancelled. Below is our policy.

Cancelled Orders

Orders that have been placed may be cancelled at no charge if the order has not begun production.

Orders that have begun production will be assessed a 20% cancellation fee.

To cancel an order, please contact us at contact@autocrossdigits.com or via our contact page with your order number.

Returns

We offer returns on unused digits with a 50% restocking fee. This provides some of your money back and helps us offset the cost of labor and materials.

If an order needs to be returned, please ensure the following:

  • The digits are brand new, in the original packaging
  • You contact us beforehand at contact@autocrossdigits.com or via our contact page with your order number to get an RMA number
  • Write the RMA number on the outside of the box

A 50% refund of the product cost will occur after the order has been received and inspected.